Cancellation and refunds
When you book, the agreed appointment time is reserved exclusively for you.
Free changes up to 24 hours before the appointment
You may cancel or reschedule free of charge until 24 hours before the agreed appointment. Use the link in your appointment confirmation. For a timely full cancellation, the payment will be refunded to the original payment method.
Late cancellation, rescheduling, or non-attendance
A cancellation or rescheduling less than 24 hours before the appointment is not automatically free of charge. If the reserved appointment cannot be allocated to somebody else, the agreed fee generally remains payable. The same applies if you do not attend.
You may demonstrate that VampireLab suffered no loss or a substantially smaller loss. In that case, any amount not owed will be refunded. Saved expenses and any replacement booking will be taken into account.
Acute exceptions
For an acute serious illness or comparable emergency, please email nina@vampirelab.de as early as possible. Nina will review the individual circumstances. Your statutory rights always remain unaffected.
Laboratory services
Laboratory costs are not included in the VampireLab price and are billed separately. Laboratory services that have already been commissioned or performed cannot be refunded by VampireLab; the billing and terms of the relevant laboratory apply.
If VampireLab cancels
If VampireLab has to cancel an appointment, you may choose a replacement appointment or receive a full refund of the payment made to VampireLab.
How refunds are paid
Refunds are issued through Stripe to the original payment method. Depending on the bank or payment provider, it may take several days for the credit to appear. Nina can answer booking questions at nina@vampirelab.de.